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CROSTY

Items available for pre-order can be purchased in advance before they are in stock. If you have chosen an item that is only available for pre-order, it will be clearly stated on our website, including the expected shipping date. Items will ship after the specified date*, and we will work diligently to process and ship your pre-order as soon as possible. For additional information or assistance with your pre-order, please do not hesitate to contact our customer service. *Please note, these dates are an estimate and may fluctuate depending on production timelines. Should a delay in your order being dispatched occur, we will be sure to connect with you to share order updates

Items available for pre-order can be purchased in advance before they are in stock. If you have chosen an item that is only available for pre-order, it will be clearly stated on our website, including the expected shipping date. Items will ship after

What is a pre-order, and how does it work?

Orders and delivery

Frequently asked

What are the shipping fees and delivery timeline?

How will I know if my order is confirmed?

Can I make changes or cancel my order?

Can I change the style, color, or size after an order is placed?

How can I track my order?

How can I find my order number?

My tracking says my order was delivered, but I haven’t received it—what do I do?

Why was my order cancelled?

What if I place an order and CROSTY doesn't have the item in stock?

How can I get a refund after cancelling my order?

Where do you ship to?

Why is my order delayed and what happens next?

How do I get an invoice for my order?

What is the return policy?

How do I return my online purchase?

How much is the return shipping fee?

What is the usual turnaround time for returns?

Can I exchange an item for another size, style or color?

What is your policy on damaged items?

When will I receive my refund?

US & Canada

Returns and exchanges

What currencies can I shop in?

What payment methods do you accept?

What are Klarna and Afterpay Installments?

Are my personal details safe?

How are refunds processed?

Why do I have to pay sales tax on my order?

Will I be charged duties, taxes and any other fees?

How do discount codes work?

Payment

Shoe size chart

How do I measure my feet?

Do you offer half sizes?

What sizes do you offer?

Are the insoles removable?

What if my item doesn't fit?

Product sizing

What promotions are you currently running?

Promotions

Is it safe to use my credit card?

Privacy and tech

What is a pre-order, and how does it work?Updated a year ago