Domestic US orders must be placed by 11:30 am ET to ship the same day.
Shipping timelines indicated below do not include order processing times. For the most accurate delivery date estimates, please refer to the shipping timeline on the shopping bag page. Item(s) sent from the United States.
You will receive an order confirmation via email. By using this link you can further track your order.
Once an order is in processing, no changes can be made. Most orders, except for pre-ordered or back-ordered items, are shipped within 24 hours. In such cases, please wait until the order arrives and then follow our standard return policy procedure.
Once an order is in processing, no changes can be made. Most orders, except for pre-ordered or back-ordered items, are shipped within 24 hours. In such cases, please wait until the order arrives and then follow our standard return policy procedure.
Items available for pre-order can be purchased in advance before they are in stock. If you have chosen an item that is only available for pre-order, it will be clearly stated on our website, including the expected shipping date. Items will ship after
Once your order has been shipped, you will receive an email with the tracking information. Please use this link to track your order. Just log in with the email address and order number. If you have not received a tracking number or need further assis
Once you place your order you will receive an order confirmation email which will provide your order number. Please use this link to track your order. Just log in with the email address and order number. If you have not received an email confirmation
Please contact our customer support team with your tracking information and correct shipping address. We'll resolve your issue as quickly as possible.
Order cancellations are typically due to issues with payment. If you encounter multiple order cancellations, please verify the reason with your payment method. Ensure there is no issue with receiving payment on our end, and provide us with the order
If we are unable to fulfill your order, your order status will change to "On hold," and you will be notified via email. Our customer service team will offer you an available item for exchange or a refund. Please note that certain pre-orders may be de
If you successfully cancelled your order before it was shipped, you are entitled to a full refund. The refund process will be initiated automatically and you should see the funds returned to your original method of payment within 5 to 10 business day
We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO, or FPO addresses.
We apologize for any delivery delays. These can occur due to restocking or unforeseen circumstances. We are working to fulfill your order as quickly as possible and will notify you once it ships. For restocking delays, we aim to ship within a week. F
If you require an invoice for your order, please contact our customer service. An invoice should have already been sent to your email address when the purchase was made. Check your inbox and spam folder. If you are unable to locate the invoice, let u