What is the usual turnaround time for returns?Updated 15 days ago

Once you have dropped off your return in the US or Canada, it will be checked in and your exchange or refund will be processed. To avoid delays, returns must be shipped back within 7 days of the return label being issued. Please use only the prepaid return label we provide; otherwise, your package may be returned to you.

WHERE IS MY RETURN?

You can check the status of your return on the Return Portal or in your email.

I DECIDED TO KEEP MY ORDER BUT HAVE ALREADY COMPLETED THE RETURN REQUEST. WHAT SHOULD I DO?

We're glad you've decided to keep your purchase. There's no need to contact us; your request will be automatically deleted once the 30-day return period expires.