North America – 10:00 am - 5:00 pm EST

To contact our support please email us-customers@crostyshoes.com

We're available Mon-Fri 10:00 am - 6:00 pm GST

CROSTY

You can pay for your order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for those items that are pre-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.Please note that once the order has been placed, we are unable to change the method of payment and/or currency.<ul style="list-style-type: square;"><li>Visa</li><li>MasterCard</li><li>PayPal</li><li>Apple Pay</li><li>Google Pay</li><li>Maestro</li><li>American Express</li><li>Discover</li><li>Diners</li><li>JCB</li><li>China UnionPay</li><li>Afterpay (only available in the United States)</li><li>Klarna (only available in the United States)</li></ul>For your safety, security checks are taken on all payments made to us at the time of purchase.

You can pay for your order using a variety of payment methods. Your payment method is charged at the time the order is placed, including for those items that are pre-order. This will ensure that your order is placed in the queue to be fulfilled and s

What payment methods do you accept?

Payment

Frequently asked

What are the shipping fees and delivery timeline?

How will I know if my order is confirmed?

Can I make changes or cancel my order?

Can I change the style, color, or size after an order is placed?

What is a pre-order, and how does it work?

How can I track my order?

How can I find my order number?

My tracking says my order was delivered, but I haven’t received it—what do I do?

Why was my order cancelled?

What if I place an order and CROSTY doesn't have the item in stock?

How can I get a refund after cancelling my order?

Where do you ship to?

Why is my order delayed and what happens next?

How do I get an invoice for my order?

Orders and delivery

What is the return policy?

How do I return my online purchase?

How much is the return shipping fee?

What is the usual turnaround time for returns?

Can I exchange an item for another size, style or color?

What is your policy on damaged items?

When will I receive my refund?

US & Canada

Returns and exchanges

What currencies can I shop in?

What are Klarna and Afterpay Installments?

Are my personal details safe?

How are refunds processed?

Why do I have to pay sales tax on my order?

Will I be charged duties, taxes and any other fees?

How do discount codes work?

Shoe size chart

How do I measure my feet?

Do you offer half sizes?

What sizes do you offer?

Are the insoles removable?

What if my item doesn't fit?

Product sizing

What promotions are you currently running?

Promotions

Is it safe to use my credit card?

Privacy and tech

What payment methods do you accept?Updated a year ago